Information bar constantly displayed

SS IPTV App for LG Smart TV discussion
User avatar
Thom@s
Младший лейтенант
Младший лейтенант
Posts: 12
Joined: 19 Jan 2018, 17:51
TV Model: Samsung UE55MU6405
Been thanked: 6 times
Flag: France

Information bar constantly displayed

Postby Thom@s » 21 Jun 2018, 15:37

Hi SS-IPTV team,

I noticed a little bug on my Samsung TV UE55MU6405, when I turn off my TV with SS-IPTV, when I turn it back on, the last channel watched starts well but the information bar at the bottom of the screen remains constantly displayed. (While as normal it disappears after a few seconds)

The only solution I found is to close the application completely (by remaining pressed on the Return key) then to restart it.

This bug is not an isolated case, a friend of mine having the same TV as me also has the same problem. I think it concerns the Samsung Tizen.

Thank you in advance for your return.

User avatar
Eugene
Project Leader
Project Leader
Posts: 5613
Joined: 15 Apr 2013, 22:54
TV Model: LG 47LM960V, LG LB679V
Location: Санкт-Петербург
Has thanked: 26 times
Been thanked: 208 times
Flag: Russia
Contact:

Re: Information bar constantly displayed

Postby Eugene » 21 Jun 2018, 23:57

Did you try to close the channel (returning to Main Screen) instead of closing the app?

User avatar
Thom@s
Младший лейтенант
Младший лейтенант
Posts: 12
Joined: 19 Jan 2018, 17:51
TV Model: Samsung UE55MU6405
Been thanked: 6 times
Flag: France

Re: Information bar constantly displayed

Postby Thom@s » 22 Jun 2018, 10:20

Hi Eugene,

Yes, I tried to close the channel and return to the main screen instead of shutting down the application but when I restart a channel the information bar still remains displayed.

User avatar
Eugene
Project Leader
Project Leader
Posts: 5613
Joined: 15 Apr 2013, 22:54
TV Model: LG 47LM960V, LG LB679V
Location: Санкт-Петербург
Has thanked: 26 times
Been thanked: 208 times
Flag: Russia
Contact:

Re: Information bar constantly displayed

Postby Eugene » 23 Jun 2018, 05:58

Thanks, this info may be very useful. Could you, please, also make the video with the issue?

User avatar
Thom@s
Младший лейтенант
Младший лейтенант
Posts: 12
Joined: 19 Jan 2018, 17:51
TV Model: Samsung UE55MU6405
Been thanked: 6 times
Flag: France

Re: Information bar constantly displayed

Postby Thom@s » 25 Jun 2018, 15:53

Below you'll find a video of the problem I encountered when turning off the TV using SS-IPTV and then turning it back on.



But there is also another case which permanently displays the information bar, the problem is that it happens randomly, without me noticing any manipulation or special action. I unfortunately haven't been able to reproduce the problem recently.

I'll make you another video when that happens.

Thank you

User avatar
Thom@s
Младший лейтенант
Младший лейтенант
Posts: 12
Joined: 19 Jan 2018, 17:51
TV Model: Samsung UE55MU6405
Been thanked: 6 times
Flag: France

Re: Information bar constantly displayed

Postby Thom@s » 26 Jun 2018, 08:37

Here is a new video of the problem that happens randomly.

Hopefully this will provide you with enough information to fix it.

Oudone
Младший лейтенант
Младший лейтенант
Posts: 1
Joined: 26 Jun 2018, 10:21
TV Model: Samsung UE55MU6405
Flag: France

Re: Information bar constantly displayed

Postby Oudone » 26 Jun 2018, 12:35

Hi
The same issue had appened to me, the banner freeze .
Please help .


Return to “English forum SS IPTV”

Who is online

Users browsing this forum: laci5909, spygia and 10 guests