SS-IPTV Black Screen only with sounds on LG 4K UHD

SS IPTV App for LG Smart TV discussion
hisync
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SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby hisync » 20 Sep 2018, 05:29

Before i had no problem with ss-iptv playing my m3u file, yesterday LG upgraded their WebOs to 4.1 and the problem starts. I can play some channels with no problem but some are only black screens with sounds, please ss-iptv team have a check on it, thanks

cesaraeg
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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby cesaraeg » 20 Sep 2018, 18:29

Hi, I'm in Chile and the same thing has happened to me, my tv is a 55UK6550PSB, everything was fine until they updated

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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby admin » 21 Sep 2018, 13:03

Hi,
Unfortunately, we don't have the appropriate device to reproduce the issue.
We need more information about it.

1) Could you provide the device id (SS IPTV -> Settings -> Information) and tell us which items (of your content) work and the items with issue.
2) Could you make a video with the issue and try to change aspect-ratio while playing?

And we will try to resolve the issue.
Best Wishes,
Administrator of SS IPTV Forum

carlos87
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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby carlos87 » 24 Sep 2018, 06:37

Hi, I'm from Ecuador, and I have the same problem with my tv LG 49UK6550PSB, after updating to webOs 4.1, please ss-iptv team check the problem. Thanks

Gigiphuket
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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby Gigiphuket » 24 Sep 2018, 19:38

hisync wrote:Before i had no problem with ss-iptv playing my m3u file, yesterday LG upgraded their WebOs to 4.1 and the problem starts. I can play some channels with no problem but some are only black screens with sounds, please ss-iptv team have a check on it, thanks

Same problem after update

carlos87
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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby carlos87 » 25 Sep 2018, 18:27

carlos87 wrote:Hi, I'm from Ecuador, and I have the same problem with my tv LG 49UK6550PSB, after updating to webOs 4.1, please ss-iptv team check the problem. Thanks


Aplicacion: SS IPTV for Smart TV
Version: 2018-09-20 / bcdc73072328ba138ddbac9f64e7bdf7233be21a
Entorno: LG webOS TV (1.0.6) 49UK6550PSB

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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby admin » 25 Sep 2018, 19:16

Dear All,

The hotfix has been applied.
Please make a video with the one of Open TV channels and change the aspect-ratio (green button on RC).
Best Wishes,
Administrator of SS IPTV Forum

tomi841
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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Postby tomi841 » 02 Oct 2018, 16:10

despite the attempt to change the screen still black screen. Some channels work but not what they need. In Kodi or VLC, everything works fine. What can I do?


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