external Playlist deleted Hisense

SS IPTV App for LG Smart TV discussion
cambazz
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external Playlist deleted Hisense

Postby cambazz » 03 Jul 2020, 15:56

Hi,

everytime i start the app, the external playlist ist deleted.

everytime i start the app, there are different (new) playlists.

TV: Hisense 65AE7010F

can someone help??

thank you

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Eugene
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Re: external Playlist deleted Hisense

Postby Eugene » 04 Jul 2020, 12:23

What is your device id?

dave1188
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Re: external Playlist deleted Hisense

Postby dave1188 » 05 Jul 2020, 18:52

I have the same problem :evil:

TV Hisense 50AE7200F
MY Device ID IS : 12115494
I think there is some problem with the app...

Please help

cambazz
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Re: external Playlist deleted Hisense

Postby cambazz » 06 Jul 2020, 11:05

Hi.

my Device ID : 12115494

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Re: external Playlist deleted Hisense

Postby dave1188 » 06 Jul 2020, 14:03

@cambazz we have the same ID... Wtf

I think more people have the same one...

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Eugene
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Re: external Playlist deleted Hisense

Postby Eugene » 06 Jul 2020, 16:23

It is because your devices have the same MAC-address. It was not supposed to happen.
We work hard to solve the issue and to avoid it in future.

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Re: external Playlist deleted Hisense

Postby Eugene » 09 Jul 2020, 00:48

We've removed all the devices with duplicated Ids. Now each device with this issue will get new id, all the stored data were removed but now the issue is supposed to be solved.
Check if the app keeps device id after restarting.
Please, report us if any problem with playlists remains.

cambazz
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Re: external Playlist deleted Hisense

Postby cambazz » 09 Jul 2020, 09:57

Hi,

thank you.

it looks like the problem got fixed.

my ID changed.
and the playlist is saved since yesterday.

thank you again for your support


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