Problems with loading app on Samsung D series

[robyfumi77]

Hello to all guys I am new to the forum. I own a Samsung TV 46D8000 and installed SSiptv from official Samsung Smart Hub on this platform. After installing the app hangs on loading and the TV will turn off to turn back on again. I did a factory reset of the TV and the Smart Hub but nothing. The TV firmware is the 1015 (I downgraded from the last official firmware 1033 because my brother has my own tv and the firmware 1015 the app runs). Eugene please can you help me?

[Eugene]

I gues it wasn't your first start and you've already uploaded some playlist into the app, don't you?

[robyfumi77]

Thanks for the reply. It 's true I had already loaded a test list about a year ago by installing the app by entering the IP address from the smart hub. It worked for about a month but then stopped working. I remember that I had updated the firmware to the latest available tv and thought it did not work more for this reason. This is why I made the dowgrade firmware. I do not understand why it does not work. Can you help me please? I possess also another tv Samsung 55JS8500 and it works great.

[Eugene]

I need to know your MAC-address to reset uploaded playlist.

[robyfumi77]

Ok where do i find?

[robyfumi77]

PM

[Eugene]

In your TV's network settings.