Information bar constantly displayed

SS IPTV App for LG Smart TV discussion
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Thom@s
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TV Model: Samsung UE55MU6405
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Information bar constantly displayed

Post by Thom@s »

Hi SS-IPTV team,

I noticed a little bug on my Samsung TV UE55MU6405, when I turn off my TV with SS-IPTV, when I turn it back on, the last channel watched starts well but the information bar at the bottom of the screen remains constantly displayed. (While as normal it disappears after a few seconds)

The only solution I found is to close the application completely (by remaining pressed on the Return key) then to restart it.

This bug is not an isolated case, a friend of mine having the same TV as me also has the same problem. I think it concerns the Samsung Tizen.

Thank you in advance for your return.

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Eugene
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Re: Information bar constantly displayed

Post by Eugene »

Did you try to close the channel (returning to Main Screen) instead of closing the app?

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Thom@s
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Re: Information bar constantly displayed

Post by Thom@s »

Hi Eugene,

Yes, I tried to close the channel and return to the main screen instead of shutting down the application but when I restart a channel the information bar still remains displayed.

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Eugene
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Re: Information bar constantly displayed

Post by Eugene »

Thanks, this info may be very useful. Could you, please, also make the video with the issue?

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Thom@s
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Re: Information bar constantly displayed

Post by Thom@s »

Below you'll find a video of the problem I encountered when turning off the TV using SS-IPTV and then turning it back on.



But there is also another case which permanently displays the information bar, the problem is that it happens randomly, without me noticing any manipulation or special action. I unfortunately haven't been able to reproduce the problem recently.

I'll make you another video when that happens.

Thank you

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Thom@s
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Re: Information bar constantly displayed

Post by Thom@s »

Here is a new video of the problem that happens randomly.

Hopefully this will provide you with enough information to fix it.

Oudone
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Re: Information bar constantly displayed

Post by Oudone »

Hi
The same issue had appened to me, the banner freeze .
Please help .

prenzio
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Re: Information bar constantly displayed

Post by prenzio »

I've the same issue, I solved holding the back button (arrow) until app is closed.

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