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SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 20 Sep 2018, 05:29
by hisync
Before i had no problem with ss-iptv playing my m3u file, yesterday LG upgraded their WebOs to 4.1 and the problem starts. I can play some channels with no problem but some are only black screens with sounds, please ss-iptv team have a check on it, thanks
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 20 Sep 2018, 18:29
by cesaraeg
Hi, I'm in Chile and the same thing has happened to me, my tv is a 55UK6550PSB, everything was fine until they updated
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 21 Sep 2018, 13:03
by admin
Hi,
Unfortunately, we don't have the appropriate device to reproduce the issue.
We need more information about it.
1) Could you provide the device id (SS IPTV -> Settings -> Information) and tell us which items (of your content) work and the items with issue.
2) Could you make a video with the issue and try to change aspect-ratio while playing?
And we will try to resolve the issue.
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 24 Sep 2018, 06:37
by carlos87
Hi, I'm from Ecuador, and I have the same problem with my tv LG 49UK6550PSB, after updating to webOs 4.1, please ss-iptv team check the problem. Thanks
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 24 Sep 2018, 19:38
by Gigiphuket
hisync wrote:Before i had no problem with ss-iptv playing my m3u file, yesterday LG upgraded their WebOs to 4.1 and the problem starts. I can play some channels with no problem but some are only black screens with sounds, please ss-iptv team have a check on it, thanks
Same problem after update
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 25 Sep 2018, 18:27
by carlos87
carlos87 wrote:Hi, I'm from Ecuador, and I have the same problem with my tv LG 49UK6550PSB, after updating to webOs 4.1, please ss-iptv team check the problem. Thanks
Aplicacion: SS IPTV for Smart TV
Version: 2018-09-20 / bcdc73072328ba138ddbac9f64e7bdf7233be21a
Entorno: LG webOS TV (1.0.6) 49UK6550PSB
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 25 Sep 2018, 19:16
by admin
Dear All,
The hotfix has been applied.
Please make a video with the one of Open TV channels and change the aspect-ratio (green button on RC).
Re: SS-IPTV Black Screen only with sounds on LG 4K UHD
Posted: 02 Oct 2018, 16:10
by tomi841
despite the attempt to change the screen still black screen. Some channels work but not what they need. In Kodi or VLC, everything works fine. What can I do?