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Deleting playlist

Posted: 02 May 2021, 03:32
by lovevoice
Dear,
I have a problem with my application. Every time I open the app it asks me to agree/disagree on the terms and conditions, once I agree on it the app delete all playlist and channels as I did a hard reset for it. It keeps happening. Is there any solution?

Thanks

Re: Deleting playlist

Posted: 05 May 2021, 11:40
by admin
Hi,

What is your TV model and brand?
Did you launch the app via App Store?

Re: Deleting playlist

Posted: 11 May 2021, 19:57
by lovevoice
Hi,
The tv is Hisnese also some Philips has the same issue. I'm a reseller and some of my customer faced this problem.

Thanks a lot