Missing channels in broadcast

[Eugene]

We need you to launch the app. This is for diagnostic purposes

[mpozzi]

Hi all I have installed this great app in two Samsung Smart TV. In the UE65F9000 one in the home page I can see the "broadcast" item and related channels. In the UE32J5200 unfortunately I can't see the broadcast item (I mean that when I take a look in the settings the broadcast page is empty).
Can someone help me please ?
Thanks in advance
Mario

[Eugene]

Have you tried to press "Rescan" button in "Content" section?

[sarah95]

We need you to launch the app. This is for diagnostic purposes

What did you mean? Did you want me to launch it right then or is it ok to just launch it now?

[Eugene]

Just launch and open any channel. It's necessary for us to get additional info from your TV

[sarah95]

Ok, I did it, played several different channels. I also noticed there's a new build now without getting any prompt to update. Can you do 'silent' updates then? I guess that's how you fixed the scrambled issue too. Cool

[Eugene]

We do 'silent' update in most cases.

[Eugene]

How many bradcast channels do you have in your TV tuned? The app receive from system exactly 500 channels, we guess that there is some platform-level restriction for the quantity.

[mpozzi]

thanks . I have tried to do the rescan but no solution..... One important thing .... I am not linked to any TV cable.... I am using my samsung only with internet.

[Eugene]

So, how do you think the app will find broadcast channels???