SS-IPTV Black Screen only with sounds on LG 4K UHD

SS IPTV App for LG Smart TV discussion
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hisync
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Joined: 20 Sep 2018, 02:17
TV Model: 55UK6300
Philippines

SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by hisync »

Before i had no problem with ss-iptv playing my m3u file, yesterday LG upgraded their WebOs to 4.1 and the problem starts. I can play some channels with no problem but some are only black screens with sounds, please ss-iptv team have a check on it, thanks

cesaraeg
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TV Model: 55UK6550PSB
Chile

Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by cesaraeg »

Hi, I'm in Chile and the same thing has happened to me, my tv is a 55UK6550PSB, everything was fine until they updated

admin
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Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by admin »

Hi,
Unfortunately, we don't have the appropriate device to reproduce the issue.
We need more information about it.

1) Could you provide the device id (SS IPTV -> Settings -> Information) and tell us which items (of your content) work and the items with issue.
2) Could you make a video with the issue and try to change aspect-ratio while playing?

And we will try to resolve the issue.
Best Wishes,
Administrator of SS IPTV Forum

carlos87
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Joined: 24 Sep 2018, 06:28
TV Model: 49UK6550PSB
Ecuador

Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by carlos87 »

Hi, I'm from Ecuador, and I have the same problem with my tv LG 49UK6550PSB, after updating to webOs 4.1, please ss-iptv team check the problem. Thanks

Gigiphuket
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TV Model: Lgsmart55e8
Italy

Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by Gigiphuket »

hisync wrote:Before i had no problem with ss-iptv playing my m3u file, yesterday LG upgraded their WebOs to 4.1 and the problem starts. I can play some channels with no problem but some are only black screens with sounds, please ss-iptv team have a check on it, thanks

Same problem after update

carlos87
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TV Model: 49UK6550PSB
Ecuador

Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by carlos87 »

carlos87 wrote:Hi, I'm from Ecuador, and I have the same problem with my tv LG 49UK6550PSB, after updating to webOs 4.1, please ss-iptv team check the problem. Thanks


Aplicacion: SS IPTV for Smart TV
Version: 2018-09-20 / bcdc73072328ba138ddbac9f64e7bdf7233be21a
Entorno: LG webOS TV (1.0.6) 49UK6550PSB

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TV Model: Samsung, Sony, Hisense, LG
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Great Britain

Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by admin »

Dear All,

The hotfix has been applied.
Please make a video with the one of Open TV channels and change the aspect-ratio (green button on RC).
Best Wishes,
Administrator of SS IPTV Forum

tomi841
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Joined: 02 Oct 2018, 16:05
TV Model: blaupunkt
Poland

Re: SS-IPTV Black Screen only with sounds on LG 4K UHD

Post by tomi841 »

despite the attempt to change the screen still black screen. Some channels work but not what they need. In Kodi or VLC, everything works fine. What can I do?

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