Provider's IPTV list black screen

[mehana0002]

Hi guys,
I'm using paid iptv list from provider via ssiptv but its playing only audio, screen is blank
This provider has over 500 users and there are no issues,
Not sure on how this can be resolved, Using toshiba smart tv without android, model num: 49L3763DG
SS IPTV info:
App: SS IPTV for Smart TV
Build: 2018-10-11/c5dd2d27119
Env: Vewd (1.0.2) VSTVB-MB100
DEVICE ID: 810335

thanks for help, kind regard
Almir

[Eugene]

We know about this issue with some streams on VSTVB devices but we haven't solution at the moment.

[Youssef19]

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Not sure on how this can be resolved, Using toshiba smart tv without android, model num: 49L3763DG