external Playlist deleted Hisense

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cambazz
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TV Model: Hisense 65AE7010F
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external Playlist deleted Hisense

Post by cambazz »

Hi,

everytime i start the app, the external playlist ist deleted.

everytime i start the app, there are different (new) playlists.

TV: Hisense 65AE7010F

can someone help??

thank you

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Eugene
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Re: external Playlist deleted Hisense

Post by Eugene »

What is your device id?

dave1188
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TV Model: Hisense 50AE7200F
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Re: external Playlist deleted Hisense

Post by dave1188 »

I have the same problem :evil:

TV Hisense 50AE7200F
MY Device ID IS : 12115494
I think there is some problem with the app...

Please help

cambazz
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Re: external Playlist deleted Hisense

Post by cambazz »

Hi.

my Device ID : 12115494

dave1188
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Re: external Playlist deleted Hisense

Post by dave1188 »

@cambazz we have the same ID... Wtf

I think more people have the same one...

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Eugene
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Re: external Playlist deleted Hisense

Post by Eugene »

It is because your devices have the same MAC-address. It was not supposed to happen.
We work hard to solve the issue and to avoid it in future.

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Eugene
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Re: external Playlist deleted Hisense

Post by Eugene »

We've removed all the devices with duplicated Ids. Now each device with this issue will get new id, all the stored data were removed but now the issue is supposed to be solved.
Check if the app keeps device id after restarting.
Please, report us if any problem with playlists remains.

cambazz
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Re: external Playlist deleted Hisense

Post by cambazz »

Hi,

thank you.

it looks like the problem got fixed.

my ID changed.
and the playlist is saved since yesterday.

thank you again for your support

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