The app crashes while starting

SS IPTV App for LG Smart TV discussion
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The app crashes while starting

Postby Eugene » 10 Apr 2017, 00:13

General reason
The app cannot load your playlist due to out-of-memory issue. And as SS IPTV saves its entry point, it tries to load the playlist again and again with every start and crashes again and again.

Case 1: Using playlist with many thousands of items
Environment: Old/weak devices (Samsung 2011, Blueray players etc)
The reason: Old devices don't have enough memory to manage playlist with thousands of items.
Solution: If you used Playlist Editor to upload playlist, remove the list you've uploaded (no matter internal or external). If you don't have access to Playlist Editor anymore see how to make the reset below.

Case 2: Using playlist with external logos.
Environment: Any device may be affected
The reason: SS IPTV uses tvg-logo attribute to display logos from external sources. The normal size of logos should be 5-20kb, but very often users try to upload the lists with very large logos (more than 100kb and even 1Mb). Trying to load the list with such logos may crash the app on any device even if the list isn't too large (less than 1000 items).
Solution: If you used Playlist Editor to upload external playlist, add #nologo=1 at the end of playlist's url. This instruction asks the app not to load external logos.
If you used Playlist Editor to upload internal playlist (from file), open your playlist in Notepad and remove each tvg-logo attribute in it. Then re-upload it using Playlist Editor.
If you don't have access to Playlist Editor anymore see how to make the reset below.

You don't need to make reset if you have access to Playlist Editor on our site, but if you haven't, you may reset app's entry point or remove all the playlists from the app using Recovery Mode
In order to enter Recovery Mode press on your RC right navigation button (→) twice or more while app is starting (you should do that quickly), the app will be opened in Recovery Mode which has 3 buttons:
Soft Reset - clears entry point and stored settings only, doesn't remove any playlists. It will help if an external playlist is the reason of the issue
Hard Reset - clears entry point, stored settings and removes all the playlists from device. It must help in any case of this kind of issue.
Normal Mode - the app just contines to start.
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Re: The app crashes while starting

Postby nero59 » 30 Mar 2020, 03:06

Hello, I have a problem with the application, as soon as I start it it blocks and then closes. I tried to reset but it doesn't work

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Re: The app crashes while starting

Postby hknzenc » 06 Jun 2020, 15:28

Does typing the same icon url in all channels solve the problem?

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Re: The app crashes while starting

Postby tx2500z » Today, 10:58

Hi Eugene, I hope you can help me.

Today I found out that my ISP blocked the actual domain and IP for `'. I can't connect or ping the site through my ISP. I was able to confirm this because I can connect to the site with my cellphone with no issues.

This is causing the SS IPTV app on my LG tv to NOT start up, it doesn't get pass the startup logo.

I was also able to confirm this by connecting my TV to the hotspot on my phone, which in that case it was able to start up correctly.

So my problem is that the TV app is trying to connect to at launch time and it's not getting any response.

Is there any workaround to this?

Perhaps I can setup a DNS server to route the request to my local network and have the TV think it's getting connected to the actual domain. But I would need to know what type of request/response is needed in order for me to emulate it through an http server.

I can also setup a network sniffer in order to capture the request/response, but I thought I might try to ask here first.

Appreciate the support.


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